If you would like to return your product, please email us at orders@jaspercacao.com and provide as much detail as possible regarding the reason for your return request.
To qualify for a full refund (or replacement), the product must be returned to us sealed and unopened within 14 days of delivery. Please note that we do not cover return costs.
Refunds will not be issued until we have received the returned package at the address below:
Office Address & Returns
The Jasper Cacao Project LTD, Unit 6, Harley Court, Sopwith Close,Stockton on Tees,TS183WB
Order Cancellations:
If you place an order after 15:00 on a Friday and send a cancellation email over the weekend, the order will be considered processed and dispatched on Monday morning. In this case, you will be responsible for return costs.
Please note that subscription orders cannot be cancelled once processed and will be dispatched. You will also be responsible for return costs.
The Jasper Cacao Project does not offer returns or refunds for opened packages.
If you are unsatisfied in any way, please contact us, and we will do our best to assist you.
Orders of 5 kilos and above both wholesale and retail:
Please Note: For large cacao orders, you will have the option at checkout to select a recorded and signed-for delivery service. If you choose not to select this option and your package is not delivered by Royal Mail, The Jasper Cacao Project cannot be held responsible for any loss. In such cases, we will file a dispute with Royal Mail to recover any eligible costs, which will then be passed on to you. Please be aware that Royal Mail typically reimburses only the cost price of the goods, not the full retail value. Orders are not deemed lost until 30 days from sending. Disputes will only be deemed concluded when a resolution is confirmed by Royal Mail.
Event Order Cancellations:
If you wish to cancel your ticket, you must do so at least 7 days prior to the event to receive a full refund.
Cancellations made within 7 days of the event are not eligible for a refund, but we do offer a ticket swap for another event of equal value. This swap must be confirmed by us via email in advance. Refunds are at the discretion of Jasper Cacao and emergency situations may be considered.
